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PROTECTING YOU AND OURSELVES

Maintaining the highest standards of hygiene and cleaning in the Hotel Concorde has always been one of our top priorities. Now, in the light of COVID-19, we have further developed our existing concept regarding hygiene, behaviour and safety in order to comply with the requirements and recommendations set down by the Bavarian State Government. These additional measures are as follows:

  • Compliance with the distancing regulations / minimum distance through the appropriate layout and design of public areas and breakfast room.
  • Enabling thorough hand cleansing through disinfectant dispensers in all public areas.
  • Guarantee of contact-free interactions between our staff and guests by means of contactless card payment and the installation of distance markings and cough guards.
  • Introduction of mouth and nose masks and gloves as an additional measure to protect against infection.
  • Special cleaning and ventilation procedures, as well as continual disinfection of high-touch surfaces in public areas and behind the scenes of our establishment.
  • In-depth training for our staff and support in complying with the extended hygiene, behaviour and safety regulations.

 

Increased hygiene standards in the hotel: 

HOTEL ROOMS are subject to special cleaning and disinfection standards. Higher standards of hygiene apply to the washing and changing of bedding and towels. The intervals between room cleanings will be adjusted flexibly according to the wishes of our guests; in so doing, we ensure that the same staff always clean the same storey of the building, working in shifts. Frequently touched items, e.g. toiletries, are provided upon request. In addition to this, our breakfast range has been adapted accordingly.

Furniture in PUBLIC AREAS is more widely spaced to comply with the current distancing regulations and is cleaned and disinfected at more frequent intervals. Special attention is paid to points of frequent contact, such as handrails, door handles, lift buttons and room keys. We are able to offer a completely contactless check-in and check-out for our guests.

NON-PUBLIC AREAS, which are for staff only, are treated with exactly the same standards of hygiene and cleaning. In particular, we ensure that areas in frequent use, e.g. entrances, exits and offices, are disinfected regularly.

 

Increased hygiene standards for breakfast:

SERVICE AREAS must be occupied in compliance with the current distancing regulations. Our service staff will allocate our customers a place to sit. Routes are clearly marked. All contact areas are treated to meet the higher standards of cleaning and carefully disinfected before each new occupancy. Items that are frequently touched, e.g. salt and pepper shakers, are being disinfected after use.

KITCHEN AREAS have always been subject to special standards of hygiene. We follow measures designed to prevent infection during the preparation of food and the cleaning of crockery, cutlery and glasses. By means of continual quality management and staff training, we are able to ensure compliance with these requirements on an on-going basis.

 

Munich, 28.05.2020